Refund & Returns Policy

At SEPHINE, we want you to feel confident with your purchase. Please review our Refund & Returns Policy before placing an order.

Return Eligibility

To be eligible for a return, products must be unused, unopened, and in their original packaging. Items that have been opened or used may not be eligible for return due to hygiene and safety reasons.

Return Request Period

You may request a return within 30 days of receiving your order. Requests made after this period may not be accepted.

Non-Returnable Items

For hygiene and product-safety reasons, opened skincare products, used cosmetic items, and products without original packaging are not eligible for return.

How to Start a Return

To begin a return, please contact our support team with your order number, name, and reason for the return. We will provide further return instructions.

Return Shipping Costs

Customers are responsible for return shipping costs unless the item received is damaged, defective, or incorrect.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us as soon as possible and include clear photos of the item and packaging for review.

Refund Processing

Once your returned item is received and inspected, we will notify you about the approval or rejection of your refund request.

Refund Timeline

If approved, refunds are issued to the original payment method. Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.

Contact Information

🌐 Website: https://sephine.us/
📧 Email: Support@sephine.us
📍 Address: 227 Raff Ave, Floral Park, NY 11001
📞 Phone: +1 888-366-1043